Privacy Policy
Peterlabs (the "Company") operates fromband and sets out this Privacy Policy under the Korean Personal Information Protection Act to protect users' personal information and handle related concerns promptly. If the Korean and English versions differ, the Korean version prevails.1. Why we process personal information
We process personal information for the purposes below. If a purpose changes, we take the necessary steps, such as asking for separate consent.•Membership: identity checks, sign-in, account security, preventing misuse, and answering inquiries
•The Service: playing and recording music, artist pages, follows and notifications, recommendations, and keeping language and display settings
•Paid services: payments and recurring billing, purchase history, artist payouts, and refunds
•Security and reliability: blocking automated sign-ups and spam, rate limiting, and diagnosing outages
2. Personal information we process
3. How long we keep it
We destroy personal information without delay when a member closes their account or the purpose is fulfilled. The information below is kept for the period shown.4. How we destroy it
Personal information whose retention period ends or whose purpose is fulfilled is destroyed without delay. Information the law requires us to keep is stored separately from other information and destroyed when its period ends. Electronic files are deleted so they cannot be recovered.5. Sharing with third parties
We share personal information with third parties only with the user's consent or where the law specifically provides.6. Outsourcing
We outsource processing to the companies below to provide the Service, and our agreements with them require that personal information is managed safely.7. Transfers abroad
To provide the Service and perform our contract with you, we transfer personal information abroad as shown below. Transfers happen over encrypted connections when the Service is used, and retention follows section 3. You can refuse the transfer by closing your account, but you then cannot use the Service.8. Cookies and similar technologies
We use cookies and browser storage to keep you signed in, record guest playback, and remember display settings. You can refuse or delete cookies in your browser settings, but some features, such as signing in, then stop working.9. Children under 14
We do not accept sign-ups from children under 14. If we learn that we have collected personal information from a child under 14, we destroy it without delay.10. Your rights and how to use them
You can ask at any time to access, correct, delete, or stop processing your personal information, withdraw consent, or close your account. You can change your name, profile, and notification settings yourself in My info; for anything else, use Contact us in the Help center or email hi@fromband.com. We reply with the result within 10 days of receiving the request. A legal representative or an authorized person may also make a request for you.11. How we keep it safe
•All connections are encrypted (HTTPS).
•Verification codes and push tokens are stored hashed, and important keys are protected by a key management service (AWS KMS).
•Access to personal information is limited to operators, and administrator sessions are kept short.
•Rate limits and bot protection block automated sign-ups and brute-force attempts.
•Data is backed up and recovery procedures are in place.
12. Privacy officer
The privacy officer below oversees personal information processing and handles related complaints and remedies.•Name: Yusang Park
•Title: Representative
•Email: hi@fromband.com
•Address: 103-705, 879 Baegyang-daero, Sasang-gu, Busan, Republic of Korea
13. Remedies
For advice or dispute resolution about a privacy infringement, you can contact the following Korean agencies.•Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
•Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
•Supreme Prosecutors' Office: 1301 (www.spo.go.kr)
•Korean National Police Agency: 182 (ecrm.police.go.kr)